Not resolved
0 comments

Usually I don't write reviews, but Im very pissed of, how a company like Olivia + Joy as such a bad customer service.

I purchased a purse last month and ended up receiving the wrong item.That was very upsetting,however I called customer service to explain the situation and make the arrangements to return the wrong item and receive the right one.

Right there my nightmare started, even tho I have given all the necessary information for the representative to help me, she couldn't find/ see what was the mistake not even by me telling her to check their own website. That was frustrating, but finally I got the return number and she guarantee me that she would escalate the problem and as soon as they had received the wrong item, they would sent me the new one back and refund me for the shipping. They received the wrong item back in the morning of the 25th, so in theory I should have the right item in the latest by this Wednesday. They never reply to my emails and I decided to call today again to check on the status.

Another customer service representative who had no idea what was going on, asking me to explain everything again, asking me to confirm if I really want the purse and telling me that it would take another 7 to 10 business day after she processing the order. (Are you kidding me??? By now, I have stated more than 3 times that I do want to have the purse and shouldn't be this order being ready since last week?

I asked to speak to supervisor, by now Im doubting if she was really a supervisor, like the others she didnt know anything and know once more just like few weeks ago, Im only with the promised that my "issue" will be escalated, and I should have my item (the right one please!!!) in 3 to 5 business days and that she would forward my request for reimbursement for returning the WRONG item back.

Had an Experience with Olivia And Joy?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Tapia Locksmith Tapia Locksmith "I was scammed by a Val Tapia when I was forced to call a local napa locksmith after having my car keys stolen. He promised to delete all keys from..." Read more Thumbtack - BUYER BE WARE OF SOUTH TEXAS LANDSCAPE!!!! Thumbtack "ATTACHMENT A DETAILED BACKGROUND ACCOUNTING OF ACTIONS FOR LANDSCAPING WORK @ 7397 REAL ROAD CHINA GROVE, TX 78263 My husband, Aaron ONeal and I, wife, Carla Baker, contacted Mr. Sodrock,..." Read more Brilliant download is a scam Brilliant Download "Brilliant download is a scam. When I was searching for a certain ebook, their website claimed to have it. After paying $3.00 I was redirected to their home page and..." Read more Thumbtack - Customers won't even view your quote 60% of the time Thumbtack "I signed up for Thumbtack exactly 18 days ago. I submitted 21 detailed quotes to 21 leads I received throughout those 18 days. Usually I received about 3-15 leads every..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Converse - Worst shoes EVER! Converse "I bought a $60 pair of Chuck Taylor's for both of my sons at the beginning of school in August. It is just now getting to be the end of..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more