Washington, District Of Columbia
0 comments
Not resolved

Usually I don't write reviews, but Im very pissed of, how a company like Olivia + Joy as such a bad customer service.

I purchased a purse last month and ended up receiving the wrong item.That was very upsetting,however I called customer service to explain the situation and make the arrangements to return the wrong item and receive the right one.

Right there my nightmare started, even tho I have given all the necessary information for the representative to help me, she couldn't find/ see what was the mistake not even by me telling her to check their own website. That was frustrating, but finally I got the return number and she guarantee me that she would escalate the problem and as soon as they had received the wrong item, they would sent me the new one back and refund me for the shipping. They received the wrong item back in the morning of the 25th, so in theory I should have the right item in the latest by this Wednesday. They never reply to my emails and I decided to call today again to check on the status.

Another customer service representative who had no idea what was going on, asking me to explain everything again, asking me to confirm if I really want the purse and telling me that it would take another 7 to 10 business day after she processing the order. (Are you kidding me??? By now, I have stated more than 3 times that I do want to have the purse and shouldn't be this order being ready since last week?

I asked to speak to supervisor, by now Im doubting if she was really a supervisor, like the others she didnt know anything and know once more just like few weeks ago, Im only with the promised that my "issue" will be escalated, and I should have my item (the right one please!!!) in 3 to 5 business days and that she would forward my request for reimbursement for returning the WRONG item back.

Had an Experience with Olivia And Joy?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

M0del agency - modelagency.uk.com - Big scamming network - W10 M0del Agency "Hello Fellow Parent, Please read the emails between myself and the SCAMMERS M0del Agency. Save yourself a lot of time & maybe money! In the emails you will see that I clearly..." Read more Ovens Enterprises - Bad Support. No Refund if you ask for. Lack of ethics. Ovens Enterprises "Sam provides a program as many other digital marketers do. Its basically the same program, how to find clients based on FB ads, video or webinar and then close them..." Read more Absolute Proof Thumbtack Sends Fake Leads Or Requests Review Thumbtack "Notice, they are all Lower Case (names) this is so staff doesnt have to waste time Capitalizing the First and Last initial (You used to be able to somewhat tell this way..." Read more Thousands of dollars in damage from Thumbtack pro Thumbtack "I recently purchased a house in NJ. I used Thumbtack.com to find a hardwood floor refinisher. I located a 11 times 5 star reviewed company called DLS flooring on Thumbtack’s..." Read more Bank Of America - BOA fails to protect customer from real fraud case Bank Of America "My credit card been phone scammed on April. I have all the evidence, police report. BUT: 1, BOA custermer service push you around in different departments, let you waiting, holding..." Read more Avasflowers - No flowers delivered, no refund of payment Avasflowers "I ordered a $62.93 bouquet for a funeral on 2/25/17, online. Received call the following day saying there was no truck available to make the delivery, so I cancelled the..." Read more HOW DOES BOOSTABILITY STEAL FROM LAWYERS??? Boostability "NOT WITHOUT THE HELP AND CARTE BLANCHE FROM BANK OF AMRICA!!!! I AM CEO OF A 26 YEAR LAW FIRM. PER TREASURE ACCOUNTING HIGH RECOMENDATIONS OUR THREE COMPANIES HAVE BEEN..." Read more Aarons - Messed up tv Aarons "My tv has a crack on the inside, we turned it on and it was like that! We moved it from our room to the living room like we have..." Read more